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Customer Communication

Cut no-shows with automated reminders

SMS reminders, email confirmations, and custom messages — all automated. Configure timing, content, and targeting per booking type. Reduce no-shows and keep customers informed.

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01

Automated SMS reminders

Reduce no-shows with automatic SMS reminders sent before the booking. Configure how many hours before the booking to send, customize the message content, and choose which bookings trigger reminders. Powered by Twilio.

  • -Automatic SMS reminders configurable by time before booking
  • -Custom message content with booking details auto-filled
  • -Choose which bookings trigger reminders (by game, day, or all)
  • -Powered by Twilio — reliable delivery worldwide
02

Professional email confirmations

Every booking generates a professional confirmation email with all the details your customers need — room location, arrival time, what to bring, and a calendar attachment. Branded with your logo and colors.

  • -Branded email confirmations with your logo and colors
  • -Room location, arrival time, and what to bring
  • -Calendar attachment for one-click add to calendar
  • -Customizable email templates
03

Custom messages and broadcasts

Send targeted messages to specific bookings, all customers for a given day, or your entire customer base. Perfect for promotions, important updates, or post-booking follow-ups.

  • -Target specific bookings, daily cohorts, or all customers
  • -Promotional messages and special offers
  • -Important updates (e.g., weather closures, parking alerts)
  • -Post-booking follow-ups and review requests

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Related features

Online Booking Calendar

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Revenue Analytics

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Waiver Management

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Integrations

Connect the tools around this workflow.

Stripe->Square->PayPal Zettle->SumUp->
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Industries

Adapted for experience venues.

Escape Rooms->Axe Throwing->Activity & Tour Operators->VR Arcades->
View all industries ->

FAQ

Common questions about Automated SMS & Email

How much do SMS messages cost?+
SMS is included on all plans. You pay a small per-message cost based on Twilio's rates (typically a few cents per message). There are no markup fees — you pay what Twilio charges.
Can I customize the SMS message content?+
Yes. You can customize the message content with variables like customer name, booking date, time, room name, and player count. Different games can have different message templates.
When are reminders sent?+
You configure the timing — for example, 24 hours before the booking, 2 hours before, or both. You can set different reminder schedules per game or booking type.

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