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Payments

Accept online payments with Stripe

Secure payment processing powered by Stripe. Accept credit cards, Apple Pay, and Google Pay. Configure deposits, full prepayment, pay-on-arrival, and dashboard-issued refunds.

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01

Secure online payment processing

Stripe powers Riddlio's online payments. Accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Stripe handles PCI compliance and security — your customers' card data never touches your servers.

  • -Accept Visa, Mastercard, American Express, and more
  • -Apple Pay and Google Pay support
  • -PCI compliant — card data processed by Stripe
  • -3D Secure (SCA) support for European cards
02

Flexible payment models

Configure how customers pay: full prepayment, deposit-only (percentage or fixed amount with balance on arrival), or reservation-only (pay on arrival). Different games can have different payment models.

  • -Full prepayment for peak times
  • -Deposit-only with balance on arrival
  • -Reservation-only for flexible bookings
  • -Per-game payment model configuration
03

Refunds and disputes

Staff can issue supported full or partial Stripe refunds from the dashboard when a payment has a saved gateway ID. Stripe remains the system of record for chargebacks and disputes, while Riddlio tracks the refund trail and booking balance.

  • -Full and partial refunds from the dashboard where supported
  • -Gateway payment IDs, refund IDs, and card metadata kept in the ledger
  • -Provider-side chargebacks and disputes stay with Stripe
  • -Full payment audit trail

Features

See where this connection appears in Riddlio.

Online Booking Calendar->Payment Processing->Dynamic Pricing->Automated SMS & Email->
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Industries

Useful across experience venues.

Escape Rooms->Axe Throwing->Activity & Tour Operators->VR Arcades->
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FAQ

Common questions about Stripe

Do I need my own Stripe account?+
Yes. You create a Stripe account (free, takes a few minutes) and connect it to Riddlio. Stripe processes payments directly to your bank account — Riddlio never holds your funds.
What are Stripe's fees?+
Stripe charges standard processing fees (typically 2.9% + 30¢ per transaction for US cards). These are Stripe's fees, not Riddlio's — Riddlio charges no per-booking fees on top.
Can I accept Apple Pay and Google Pay?+
Yes. Stripe supports Apple Pay and Google Pay out of the box. Customers using Safari or Chrome see the one-tap payment option during checkout.

Ready to connect Stripe with Riddlio?

Start your 14-day free trial and connect bookings, payments, calendars, messaging, widgets, and reporting around one venue record.

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