Features
Everything you need to run your escape room
From the first booking to the final payment, Riddlio keeps operations, payments, reminders, waivers, analytics, and website workflows connected.
Actual dashboard
See the day at a glance before you click into the details.
The Riddlio dashboard gives staff a practical operating view: booking revenue, confirmed bookings, top game, pending value, agenda cards, check-in actions, no-show controls, and team photo entry points.
Customer portal
Customers get their own login without touching the tenant admin app.
The customer portal widget gives guests a focused place to access bookings, waivers, vouchers, loyalty, and referrals from your website.
Platform capability
Booking Management
Live availability, room capacity, customer changes, waitlists, and staff visibility stay tied to the same booking record.
Real-Time Booking Calendar
A visual calendar shows upcoming bookings across every room and game. Staff can reschedule, inspect booking details, and see availability at a glance while the slot system prevents double-booking.
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Slot Management
Configure time slots per game with custom capacities, blackout dates, opening windows, fixed schedules, or generated availability based on your operating hours.
Group & Private Bookings
Support shared bookings, private room access, team-size limits, multi-room sessions, and price adjustments that follow the booking rules you set.
Booking Modifications
Customers can reschedule or cancel inside your policy window, while staff can modify bookings from the dashboard with a clear audit trail.
Waitlist for Sold-Out Slots
When a session is full, customers can leave their details and party size. Staff can follow up when capacity opens so sold-out slots do not end the conversation.
Platform capability
Payments & Pricing
Online checkout, arrival payments, deposits, gift vouchers, promo codes, and refund trails sit in one booking ledger.
Payment Ledger
Track online and in-person payment records with gateway references, safe card metadata, receipt links, deposit balances, and supported refund trails.
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Square Online + POS
Accept Square online checkout or launch Square Point of Sale for arrival payments, then keep the payment reference tied to the booking ledger.
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PayPal & Zettle POS
Use PayPal checkout for online bookings and PayPal Zettle POS for in-person card payments on iPad where that workflow is enabled.
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SumUp POS Integration
Accept in-person card payments through SumUp POS on iPad with deep-link workflows and payment recording back into Riddlio.
Dynamic Pricing
Set peak, off-peak, weekend, holiday, group, early-bird, and last-minute pricing rules per game or time slot.
Promo Codes
Create percentage or fixed discount codes with usage limits, expiry dates, and optional game or time-slot restrictions.
Gift Vouchers
Sell gift vouchers online, redeem them against future bookings, and track remaining balances without separate spreadsheets.
Platform capability
Customer Communication
Confirmations, reminders, waiver collection, and customer messaging reduce missed arrivals and desk admin.
Automated SMS Reminders
Send configured SMS reminders before bookings that have customer phone numbers and enabled templates, reducing manual follow-up for staff.
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Email Confirmations
Send professional booking confirmations with arrival time, room details, what to bring, and calendar information.
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Custom Messages
Send targeted updates to specific bookings, daily cohorts, or selected customer groups for schedule changes, reminders, or promotions.
Birthday & Anniversary Automation
Use customer dates to send celebratory email campaigns, optional discount codes, and track send activity in the audit history.
Waiver Management
Collect digital waivers before arrival, store them securely, and keep waiver status visible during check-in.
Platform capability
Widgets & Embeds
Embed a branded booking flow, connect approved websites, and automate events without rebuilding your operation.
White-Label Booking Widget
Embed a customizable booking widget on your website with your colors, layout, light or dark mode, and mobile-friendly checkout.
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Responsive Design
Booking flows are designed for desktop, tablet, and mobile so customers can complete a booking from the device already in their hand.
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Website API & Webhooks
Enterprise website API keys and signed webhook notifications support approved custom websites and automation workflows.
Platform capability
Analytics & Reporting
Track revenue, customer behaviour, game performance, exports, and MCP-ready reporting from live booking data.
Revenue Dashboard
See revenue by game, payment type, date range, and channel so you can understand what is selling and what needs attention.
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Booking Analytics
Track booking volume, conversion activity, no-show rate, customer return rate, and time-slot patterns.
Customer Database
Every booking creates or updates a customer profile with contact details, booking history, notes, and useful search fields.
Export & Reports
Export bookings, revenue, and customer data to CSV for accounting, analysis, or internal reporting workflows.
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