Support
How can we help?
Browse setup guidance, payment workflows, widget instructions, integrations, and reporting resources, or contact us with your venue details.
Browse by category
Find the workflow you are trying to finish
Each guide points to the part of Riddlio that handles the job, so your team can move from question to action quickly.
Getting Started
Account setup, adding rooms, configuring time slots, and embedding your booking widget.
Open booking guide
Bookings & Payments
Managing bookings, deposits, online checkout, POS balances, and supported refunds.
Review payment flows
Booking Widget
Customizing your widget, embedding on your website, and matching your brand.
View widget setup
Pricing & Promotions
Dynamic pricing, discount codes, gift vouchers, and configurable surcharges.
See pricing tools
SMS & Email
Automated notifications, SMS reminders, email templates, and customer messages.
View reminders
Integrations
Stripe, Square, Google Calendar, Mailchimp, MCP, and approved website API workflows.
Browse integrations
Account & Security
User management, roles, 2FA, data export, and security settings.
Review security
Reporting & Analytics
Booking reports, revenue tracking, customer insights, and exports.
Explore reporting
Contact us
Need a person to look at it?
Send the venue name, the workflow affected, and any booking or payment reference you have. That context helps us answer faster.
Operational issues
For urgent booking, payment, or integration issues, include the venue name, user email, booking date, and affected provider so support can trace the workflow.
Email support