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Management Software

Escape room management software that runs your entire venue

Bookings, customer CRM, staff scheduling, revenue analytics, multi-room games, and IoT device control - all in one dashboard. Built by escape room operators, for escape room operators.

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Management dashboard

A single control room for the day.

Venue owners and staff can scan revenue, bookings, top-performing games, pending payments, check-in status, team photos, and upcoming sessions from one dashboard before drilling into the calendar or booking record.

Actual Riddlio demo screen
Riddlio demo dashboard with revenue cards, booking count, top game, pending value, charts, and today's agenda
Screenshot captured from the local Riddlio demo tenant using sample data.

Booking & calendar management

A visual calendar shows all upcoming bookings across every room and game. Drag to reschedule, click to view details, and see availability at a glance. Slot-based system prevents double-booking automatically.

  • Real-time visual calendar
  • Drag-to-reschedule
  • Slot-based availability
  • Group & private bookings

Customer CRM

Every booking creates or updates a customer profile. Search by name, email, or phone. See booking history, total spend, and contact information. Add staff notes and segment customers for targeted outreach.

  • Auto-built customer profiles
  • Booking history per customer
  • Search & filter
  • Staff notes & tags

Revenue & analytics

Real-time revenue tracking with breakdowns by game, time period, and payment type. Compare performance across rooms, track no-shows, and export reports for accounting.

  • Revenue dashboard
  • Game performance metrics
  • No-show tracking
  • CSV exports

Staff scheduling

Schedule staff shifts, assign game masters to sessions, and track who ran which game. Staff activity is logged for post-game review and included in weekly digest reports.

  • Shift scheduling
  • Game master assignment
  • Activity logging
  • Weekly digest reports

Multi-room game support

Configure sequential multi-room games where teams progress from one room to the next. Track per-room timing, puzzle progress, and completion status across the full session.

  • Sequential room flow
  • Per-room timing
  • Puzzle progress tracking
  • Team photo capture

IoT device control

Riddlio can connect with device-management workflows for MQTT-based IoT control. Trigger props, maglocks, lights, and audio cues from the game master dashboard without a separate booking workflow.

  • MQTT device control
  • Game master triggers
  • Automated flow sequences
  • Real-time device status

Rooms and games

Show each room clearly before it ever reaches the booking widget.

The rooms and games screen keeps game descriptions, duration, player limits, revenue, rankings, pricing, and active status visible so your public booking experience starts from clean admin data.

Actual Riddlio demo screen
Riddlio demo rooms and games screen showing configured escape room games with duration, capacity, revenue, and pricing
Screenshot captured from the local Riddlio demo tenant using sample data.

FAQ

Common questions about escape room management software

What does escape room management software do?+
Escape room management software handles the operational side of running an escape room venue: booking management, slot scheduling, customer CRM, staff scheduling, revenue reporting, and game configuration. Riddlio brings all of these into one dashboard so your team can run the venue from a single screen.
How is Riddlio different from generic booking software?+
Riddlio was built by escape room operators for escape room venues. It handles escape-room-specific needs like private room bookings, min/max player limits, sequential multi-room games, team photo capture, hint management, and IoT device control - features that generic appointment software does not support.
Can I manage multiple rooms and games?+
Yes. Riddlio supports multiple rooms and games per venue, with room limits depending on plan. Unlimited plans support unlimited rooms, while each game can have its own duration, player limits, pricing, time slots, and difficulty. Multi-room sessions let teams progress through sequential rooms in one booking.
Does Riddlio include customer relationship management?+
Yes. Every booking creates or updates a customer profile with name, email, phone, booking history, total spend, and notes. You can search, filter, and segment your customer base for targeted marketing.
What reporting and analytics are included?+
Riddlio includes a revenue dashboard, booking analytics, game performance metrics, no-show tracking, customer return rates, and CSV exports. Pro and Unlimited plans also get MCP AI integration for natural-language querying of your live data.
How long does it take to set up?+
Riddlio includes a guided setup flow for adding games and rooms, configuring time slots and pricing, and embedding the booking widget on your website. Timing depends on your venue size and how much existing data you want to migrate.

Ready to run your venue on one platform?

Start your 14-day free trial today. No charge during trial. Guided setup for games, rooms, slots, and booking widgets.

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