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📆 Reservation System

An escape room reservation system your customers can actually use

Real-time availability, white-label booking widgets, online deposits, and automated SMS reminders. Let customers book online without a phone call — and reduce no-shows while you are at it.

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Reservation features

Everything you need to take reservations online

📅

Real-time availability

Customers see live time slot availability the moment they open the booking widget. When someone books, the slot updates instantly for everyone else. No double-booking, no phone calls needed.

🎨

White-label booking widgets

Embed a fully customizable booking widget on your existing website. Match your brand colors, choose light or dark mode, and select grid or list layout. Customers book without leaving your site.

⏰

Slot management

Configure time slots per game with custom capacities, blackout dates, and availability windows. Support for fixed schedules or dynamic slot generation based on your operating hours.

💳

Online deposits & payments

Accept deposits, full prepayment, or pay-on-arrival. Secure Stripe payment processing with automatic refund handling for cancellations within your configurable policy window.

📱

Automated SMS reminders

Reduce no-shows with automatic SMS reminders sent before the booking. Configure timing, message content, and which bookings trigger reminders. Email confirmations sent automatically.

👥

Group & private bookings

Handle both shared bookings (multiple groups in one slot) and private bookings (exclusive room access). Automatic pricing adjustments for private sessions and group discounts.

📋

Waitlist for sold-out slots

When a slot is full, customers can join a waitlist with their name, email, and party size. Staff can notify waitlisted customers when spots open up — no lost revenue from fully booked sessions.

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Booking modifications

Customers can reschedule or cancel within your configurable policy window. Staff can modify any booking from the admin dashboard with a full audit trail of changes.

FAQ

Common questions about escape room reservation systems

What is an escape room reservation system? +
An escape room reservation system is software that lets customers book escape room sessions online. It shows real-time availability, enforces player limits, collects deposits or full payment, and sends automated confirmations and reminders. Riddlio is a reservation system built specifically for escape rooms.
Can customers book online without calling? +
Yes. Riddlio provides white-label booking widgets that embed on your existing website. Customers see live availability, pick a time slot, select the number of players, and pay online — all without picking up the phone.
How does real-time availability work? +
Riddlio manages time slots per game with configurable capacities. When a customer books a slot, the availability updates instantly for all other visitors. The slot-based system prevents double-booking automatically.
Can I accept deposits instead of full payment? +
Yes. Riddlio supports deposits, full prepayment, or pay-on-arrival. You configure the payment policy per game. Stripe handles secure online payment processing with automatic refund processing for cancellations within your policy window.
Does the reservation system send reminders? +
Yes. Riddlio sends automated SMS reminders before bookings to reduce no-shows. You configure the timing, message content, and which bookings trigger reminders. Email confirmations are sent automatically when a booking is made.
Can I embed the booking widget on my own website? +
Yes. The white-label booking widget is fully customizable — match your brand colors, choose light or dark mode, and select grid or list layout. The widget is fully responsive and works on desktop, tablet, and mobile.

Start taking reservations online today

14-day free trial. No credit card required. No per-booking fees.

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