✍️ Customer Communication

Go paperless with digital waivers

Customers sign waivers online before their booking. Stored securely and linked to their booking record for easy retrieval. Reduce check-in time and eliminate paper clutter.

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Online waiver collection

Customers sign digital waivers online before their booking — no paper forms at the counter. Waivers are sent automatically with the booking confirmation email and can be completed on any device, including mobile.

✓ Digital waivers signed online before arrival
✓ Sent automatically with booking confirmation
✓ Works on any device — mobile, tablet, desktop
✓ Eliminates paper forms and reduces check-in time

Secure storage and retrieval

Every signed waiver is stored securely and linked to the customer's booking record. Search by customer name, booking date, or booking ID. Pull up a waiver in seconds during check-in or for legal purposes.

✓ Securely stored and linked to booking records
✓ Search by customer name, date, or booking ID
✓ Instant retrieval during check-in or legal review
✓ Automatic expiry and re-sign for returning customers

Customizable waiver templates

Create custom waiver templates per game or per venue. Include your business name, terms, and any activity-specific risks. Different games can have different waivers — Riddlio sends the right one automatically.

✓ Custom waiver templates per game or venue
✓ Activity-specific risk language
✓ Automatic template selection based on booking
✓ Version tracking for legal compliance

FAQ

Common questions about Digital Waiver Management

Are digital waivers legally binding? +

Yes. Digital waivers signed electronically are legally binding in most jurisdictions. Riddlio records the signer's name, email, IP address, and timestamp for each waiver. Consult your legal counsel for jurisdiction-specific requirements.

Can I use different waivers for different games? +

Yes. You can create multiple waiver templates and assign them per game. Riddlio automatically sends the correct waiver based on which game the customer booked.

Do returning customers need to sign again? +

You configure the waiver validity period. For example, waivers valid for 12 months — returning customers within that period do not need to re-sign. After expiry, the system automatically requests a new signature.

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