SMS Reminders for Escape Rooms
Cut no-shows by up to 70% with automated SMS reminders. Configurable timing, custom messages, two-way SMS. No per-message fees from Riddlio.
Stop no-shows before they happen
Automated reminders
SMS reminders sent automatically before bookings. Configure timing (24h, 2h, or custom). No staff action required — reminders fire on schedule.
Customizable messages
Edit SMS text with merge fields for customer name, game name, date, time, and player count. Different messages for different reminder intervals.
Twilio integration
Powered by Twilio for reliable delivery worldwide. SMS credits purchased at standard carrier rates — no markup, no per-message fees from Riddlio.
Two-way SMS
Customers can reply to reminders. Replies appear in the Riddlio SMS inbox. Staff can respond directly from the dashboard.
Booking confirmations
Send an instant SMS confirmation when a booking is made. Customers know their booking is confirmed without checking email.
Post-booking follow-up
Automatically send a follow-up SMS after the booking asking for a review or offering a discount on their next visit. Turn one-time customers into repeat visitors.
Frequently Asked Questions
How do SMS reminders reduce no-shows?
Automated SMS reminders sent 24 hours and 2 hours before a booking remind customers of their appointment. Most escape rooms see no-show rates drop by 50-70% after implementing SMS reminders. The reminders are automatic — no staff action required.
Can I customize the reminder message?
Yes. You can customize the SMS message text, including the customer name, game name, date, time, and number of players. Different messages can be set for different reminder intervals (e.g. 24h vs 2h before).
How much do SMS reminders cost?
Riddlio does not charge per-message fees. SMS credits are purchased through Twilio at standard carrier rates (typically $0.05-0.10 per message depending on country). You only pay for what you use.
When are reminders sent?
You configure the timing. Common settings are 24 hours before the booking, 2 hours before, or both. You can also send a post-booking confirmation SMS immediately after the booking is made.
Do reminders work for all booking types?
Yes. SMS reminders work for all bookings — online, phone, or walk-in. Reminders are sent based on the booking date and time, regardless of how the booking was created.
Can customers reply to SMS reminders?
Yes. Riddlio supports two-way SMS. Customers can reply to confirm, ask questions, or request changes. Replies appear in the Riddlio SMS inbox for staff to respond to.
Reduce no-shows today
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