💬 Communication
Automated SMS reminders powered by Twilio
Reduce no-shows with automatic SMS reminders sent before bookings. Custom message content, configurable timing, and targeted broadcasts — all powered by Twilio.
Automated booking reminders
Configure SMS reminders to send automatically before each booking — for example, 24 hours and 2 hours before. Customize the message content with booking details auto-filled. Only pay for messages you send.
- ✓ Automatic reminders configurable by time before booking
- ✓ Custom message templates with booking variables
- ✓ Per-game reminder configuration
- ✓ Pay only for messages sent — no markup
Custom messages and broadcasts
Send targeted SMS messages to specific bookings, all customers for a given day, or your entire customer base. Perfect for promotions, important updates, or post-booking follow-ups.
- ✓ Target specific bookings or daily cohorts
- ✓ Broadcast to all customers
- ✓ Promotional messages and special offers
- ✓ Post-booking follow-ups and review requests
FAQ
Common questions about Twilio SMS
How much do SMS messages cost? +
SMS is powered by Twilio. You pay Twilio's standard rates (typically a few cents per message depending on the destination country). Riddlio charges no markup on top — you pay what Twilio charges.
Do I need my own Twilio account? +
Riddlio manages the Twilio integration for you. You configure your SMS settings in the dashboard and pay a small per-message cost. If you prefer to use your own Twilio account, that is also supported.
Can I customize the SMS message content? +
Yes. You can customize message templates with variables like customer name, booking date, time, room name, and player count. Different games can have different message templates.
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