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Communication

Automated SMS reminders powered by Twilio

Reduce no-shows with automatic SMS reminders sent before bookings. Custom message content, configurable timing, and targeted broadcasts — all powered by Twilio.

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01

Automated booking reminders

Configure SMS reminders to send automatically before each booking — for example, 24 hours and 2 hours before. Customize the message content with booking details auto-filled. Only pay for messages you send.

  • -Automatic reminders configurable by time before booking
  • -Custom message templates with booking variables
  • -Per-game reminder configuration
  • -Pay only for messages sent — no markup
02

Custom messages and broadcasts

Send targeted SMS messages to specific bookings, all customers for a given day, or your entire customer base. Perfect for promotions, important updates, or post-booking follow-ups.

  • -Target specific bookings or daily cohorts
  • -Broadcast to all customers
  • -Promotional messages and special offers
  • -Post-booking follow-ups and review requests

Features

See where this connection appears in Riddlio.

Online Booking Calendar->Payment Processing->Dynamic Pricing->Automated SMS & Email->
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Industries

Useful across experience venues.

Escape Rooms->Axe Throwing->Activity & Tour Operators->VR Arcades->
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FAQ

Common questions about Twilio SMS

How much do SMS messages cost?+
SMS is powered by Twilio. You pay Twilio's standard rates (typically a few cents per message depending on the destination country). Riddlio charges no markup on top — you pay what Twilio charges.
Do I need my own Twilio account?+
Riddlio manages the Twilio integration for you. You configure your SMS settings in the dashboard and pay a small per-message cost. If you prefer to use your own Twilio account, that is also supported.
Can I customize the SMS message content?+
Yes. You can customize message templates with variables like customer name, booking date, time, room name, and player count. Different games can have different message templates.

Ready to connect Twilio SMS with Riddlio?

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